In a significant move aimed at bolstering its presence in Africa, European aircraft manufacturer Airbus has announced the opening of a new Customer Support Centre in Johannesburg, South Africa. This initiative underscores Airbus’ commitment to the development of the African aviation ecosystem and signals a stronger focus on supporting regional airlines and operators.
Airbus Johannesburg Customer Support Centre: Enhancing Local Presence
The new Customer Support Centre will provide essential services to airlines operating within the African region, helping them enhance operational efficiency and maintain high standards of service. “We are proud to open this new office to increase our proximity to customers while continuing to support the development of solutions for Africa, in Africa, and by Africa,” stated Laurent Negre, Vice President of Airbus Customer Services for Africa and the Middle East.
This center will act as a regional hub, delivering tailored support, maintenance, and training resources. By doing so, it will empower local airlines and contribute to the growth of the continent’s aviation industry. The initiative is expected to foster a more collaborative ecosystem between Airbus, its African customers, and local stakeholders.
### Supporting Africa’s Growing Aviation Industry
As Africa’s aviation industry continues to expand, the need for advanced support services becomes more crucial. With the rise of next-generation aircraft on the continent, Airbus’ new Johannesburg office is designed to address these needs and provide operators with the necessary resources to manage the increasing demand for intra-African and international connectivity.
“With the rapid expansion of the latest generation aircraft on the continent, Africa requires additional dedicated support and skills to meet the increasing demand for intra-African and international connectivity,” added Negre.
To this end, Airbus plans to employ local experts to provide specialized services that support not only airlines but the broader aviation workforce in Africa. This includes efforts to strengthen technical capabilities and training initiatives aimed at developing the skills needed for the future of African aviation.
Growth Prospects: A Surge in African Air Traffic
Airbus is confident about the potential growth of air traffic across Africa. According to the company’s latest Global Market Forecast, air traffic on the continent is set to double by 2043. This projection highlights the need for more than 1,460 new passenger and freight aircraft to support this growth, with 1,210 single-aisle planes and 250 widebody aircraft included in this figure.
Moreover, Airbus’ Global Services Forecast estimates that Africa will require an additional 15,000 pilots and 20,000 mechanics to meet the future demand for air travel. As such, Airbus is placing a strong emphasis on expanding training programs and developing local talent to support the expected surge in air traffic.
African Airlines Already Benefiting from Airbus Technology
Airbus has established a solid foothold in Africa, with 257 Airbus passenger aircraft currently in service across 36 African airlines, including major operators like Ethiopian Airlines, Air Mauritius, and South African Airways. These airlines have benefited from Airbus’ innovative technology, especially with models like the A320, A330, and A340.
South African Airways, in particular, has a long-standing history with Airbus, dating back to 1976 when it became the first airline in Africa to operate the Airbus A300. Today, the airline uses a variety of Airbus models, including the A320 for domestic and regional flights, as well as the A330 and A340 for long-haul operations.
South Africa’s low-cost carrier, Lift Airline, also operates an entirely Airbus A320 fleet, showcasing the growing dominance of Airbus aircraft across the African aviation landscape.
The Future of African Aviation with Airbus
With the opening of its Johannesburg Customer Support Centre, Airbus is well-positioned to play a key role in the future of African aviation. As the continent gears up for significant growth in air traffic, Airbus’ continued support for local airlines and its focus on developing skills and infrastructure will be critical for the industry’s sustainable development.
Through its comprehensive services and tailored solutions, Airbus is ensuring that African airlines have the resources and expertise needed to meet the challenges of tomorrow, reinforcing the continent’s position in the global aviation arena.
